Evron Computer Systems Corp.

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Evron Field Service

Epicor

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Evron Field
Service Brochure

Evron Field Service organizations:

Evron Field Service is an end-to-end field service software solution built with integration to Epicor, Spire and Sage Business Vision ERPs. It automates business processes in the office and in the field to reduce billing turnaround time, improve customer service and put the right technicians in the right place at the right time, allowing you to focus on managing and growing your service and installation business.

Optimized for service organizations that use mobile field resources, Evron Field Service allows you to connect with your customers and their equipment while automating and streamlining the Service Process.


Dispatch

Dispatchers can save time and make better-informed decisions when they have customer information, equipment service history, and technician availability and skill sets at their fingertips. If you schedule a handful of calls or dozens of calls per day, you can save significant time and reduce scheduling errors by using our intuitive calendar interface with multiple views.

You can filter by dispatch location, by individual technician, by skill, or by call type. The Agenda presents multiple appointments on one screen. Or you may use our Day View, Week View, Month View or our unique and intuitive Timeline view.

Whatever perspective you need, your dispatchers can find it, configure it, and default it.

Ideal for SMB service organizations:

Calendar

Resource Tracking

Manage information about field technician qualifications, certifications and skill sets.

Schedule work in advance and assign the right resource for the right job. Then report on individual performance around utilization and evaluate adherence to budgets and job estimates.

Service Contract Management

Keep track of complex contracts with customers.

Connect the contract to a time period, equipment list, location, or any combination of these.

Blanket Contracts govern service activities across all locations and all equipment for a customer.

Automated billing for the contracts and related service allows you to focus on getting the job done and meeting Service Level Agreements.

Our handy Contract Planning tool makes creating a new contract a snap.

Mobility

Our software runs in the cloud and is completely mobile-enabled. All users access the same data in the central database, so everyone sees updates in real time.

Equipment installers, facility engineers and service technicians can operate the easy to use system on any mobile device or laptop.

Frequent changes to work orders, parts, and customer needs demand that all information be up to the minute and readily available so techs can be experts in the field. Native controls make the mobile user experience easy to manage for inspections, signatures, approvals, completions, work orders, and follow-ups.

Seamless integration with various ERPs

With integration to ERP systems like Epicor, Spire and Sage BusinessVision among others, Evron Field Service offers a comprehensive solution that covers all aspects of your service business life cycle. Epicor ERP serves as the main data repository for customers, inventory and financial  management. Manage field service operations through Evron Field Service for scheduling, equipment tracking and mobility.



Work Order Management

Service Work Orders are used for data collec!on for all materials used in repair and service, as well as for labor and billable expenses. Configurable to provide the automa!on and valida!on you desire, using default and calculated values to save data entry !me. Gauge your profitability in real !me at the Work Order, Contract or Project level. Report on technicians’ utilization rates and track costs against budget. Updates occur in real !me from any computer or mobile device.

Eliminate paper-based checklists with our User Defined Configurator to create customized and automated checklists. Techs follow and document procedures, while the checklists walk your techs through defined processes and make sure that the job is performed and documented completely and accurately.

Map Integration

Use our mapping integration technology to provide back office and field staff with visual route maps and turn-by-turn directions. Dispatchers can view the locations of all appointments assigned with a press of a button.

map

Features

Benefits

Typical Implementation takes less than 2 weeks!

intuitive interface

work to assign and assignees in the same view

report in the field

email on the spot

Service Report